Before you start

• Make sure you are logged into Google Maps using the same email address you used to access the map
• If possible, try opening the map in a browser first, then in the Google Maps app

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Check your Google Maps app version

Sometimes map access issues are caused by an outdated app.

To check your app version:

• Open the Google Maps app
• Tap your profile picture or account circle
• Tap Settings
• Tap About, terms & privacy
• Look for the app version number

Then:

• Visit the Apple App Store (iOS) or Google Play Store (Android)
• Confirm you are using the latest version of Google Maps
• Update the app if needed

Restart the app and your device

A quick reset often fixes loading issues.

• Fully close the Google Maps app
• Restart your phone or tablet
• Reopen Google Maps
• Make sure you’re signed in with the correct Google account

Sign out and sign back in

If the map still isn’t appearing, logging out and back in can refresh access.

• Sign out of Google Maps
• Close the app completely
• Reopen Google Maps
• Sign back in using the email address associated with your map access

Reinstall the Google Maps app

This is rarely needed, but it resolves most stubborn issues.

• Delete the Google Maps app from your device
• Reinstall it from the App Store or Google Play Store
• Open Google Maps
• Sign in using the same email address you used to access the map

Still having trouble?

You can always access the map directly in a browser by copying and pasting the map link into your device’s web browser.

If that works, the map itself is fine and the issue is likely app-related.

If you’re still stuck

These steps resolve nearly all map access issues. If you’re still stuck after trying them, reach out and we’ll help you get set up.